FAQ
Frequently asked questions
What happens in an EAL session?
Sessions vary, depending on the session type and the individual's or group's needs. However, the first session will typically involve a short safety demonstration, grooming/getting to know your horse and an exercise, such as leading your horse around an obstacle course. At the end of a session we may take some time to reflect and talk about how we can apply what we have learnt to our everyday life.
Do we get to ride the horses?
No. All sessions are based on the ground, no riding is involved.
Do I need previous horse experience?
Absolutely not! We will go over everything you need to know in your first session, including a safety demonstration.
What do I wear?
Sessions are outdoors. Wear clothes that are suitable for getting a bit dirty!
Enclosed shoes that are appropriate for walking outdoors are NON-NEGOTIABLE.
Long pants are preferable, such as leggings or jeans.
Jacket/Raincoat if weather appropriate.
Be SunSmart, wear a hat & sunscreen.
Don't forget a water bottle!
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Please, do not wear excessively baggy clothing or accessories such as scarfs, dangly earrings or other loose jewellery - these may get caught.
Can we take photos?
As a lot of the work we is considered confidential, please ask before taking any photos of the session, animals or property.
What about the weather?
If it is too hot, wet or windy, we will contact you to reschedule your session.
When should I arrive?
Arriving 5 minutes early to allow for introductions is perfect! However, please be respectful of other sessions and do not arrive more than 10 minutes earlier than your session time.
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Please note, appointment times will not be extended if you are running late.
Payment & Cancellations
Our horses are only able to do a limited amount of sessions per week and when you book a session, you are holding a space on our calendar that is no longer available to other clients.
Payment in advance is required to reserve your scheduled time.
Cancellations made within 48 hours are subject to a $50 cancellation fee.
Cancellations made with at least 48 hours notice can be rescheduled with no additional fees (conditions may apply if this is a group session or special event).
Please note: Building Block Programs (group sessions) are unable to be refunded or rescheduled, unless under certain circumstances.